Last Updated: 07/16/2020
Your personally identifiable information (name, address, email, phone) is collected through standard business proceedings (orders, customer interaction), marketing outreach (surveys, promotions, newsletter signup), and 3rd party marketing partners. We share your personally identifiable information only with select 3rd party partners and our parent company, Bolt Threads, Inc, for our standard business proceedings and marketing functions.
Non-personal information (IP address, browser data, etc.) is collected automatically by our website service, and is used solely for analytical purposes. We use 3rd party services such as Google Analytics to collect and process data, to improve the quality of our website and outreach.
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.
We may disclose customer information in the event of a merger, acquisition, or bankruptcy.
We reserve the right to disclose customer information as required by law.
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us at email@example.com:
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
We request information from you on our order form. To buy from us, you must provide contact information (such as name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
This privacy notice describes the personal information we collect or process about California residents in connection with our services and catalog, how we use, share, and protect that personal information, and what your rights are concerning personal information that we collect or process.
In this privacy notice, “personal information” has the same meaning as under the California Consumer Privacy Act (CCPA), California Civil Code Section 1798.83: information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal information does not include information that has been de-identified or aggregated.
In the past 12 months, we have collected and shared personal information from visitors in the following circumstances when they interact with our services and catalog, as described in detail above:
As described in detail above, we use your personal information for a variety of purposes to operate, assess activity on, and improve the performance of our services and catalog, including the following:
Except as described in detail above, we will not share with third parties information about you without your consent.
We do not share your personal information with third parties for third party marketing purposes.
Under California law, users who are California residents have specific rights regarding their personal information. These rights are subject to certain exceptions described below. When required, we will respond to most requests within 45 days unless it is reasonably necessary to extend the response time.
You have the right to request that we disclose certain information regarding our practices with respect to personal information. If you submit a valid and verifiable request and we confirm your identity and/or authority to make the request, we will disclose to you any of the following at your direction:
You have the right to request that we delete any of your personal information collected from you and retained, subject to certain exceptions. Upon receiving a verified request to delete your personal information, we will do so unless otherwise authorized by law.
You may submit a verifiable consumer request to us for disclosure or deletion of personal information by clicking here firstname.lastname@example.org
Alternatively, you may call us at (844) 337-1961
We will respond to verifiable requests for disclosure or deletion of personal information free of charge, within 10 days of receipt.
Any additional information you provide will be used only to verify your identity and not for any other purpose.
You may designate an authorized agent to make requests on your behalf. You must provide an authorized agent written permission to submit a request on your behalf, and we may require that you verify your identity directly with us. Alternatively, an authorized agent that has been provided power of attorney under Probate Code sections 4000-4465 may submit a request on your behalf.
You have a right to opt-out of the sale of your personal information. You may, at any time, direct businesses that sell your personal information to third parties not to sell your personal information.
We do not sell your personal information and therefore do not provide any mechanism for you to exercise the right to opt out.
You have the right not to be discriminated against for the exercise of your California privacy rights described above.
We do not knowingly collect or maintain the personal information of children under 13. If we learn that we have collected any personal information of a child under 13, we will delete that information from our files as quickly as possible.