Privacy Policy

Last Updated: February 18, 2019
Information Collection, Use, and Sharing
We collect customer information in order to improve our services and catalog, and to offer personalized outreach. We respect your right to privacy. You may opt out of information collection at any point, and decide how your information is used. You may edit or remove any personal information collected in the process of standard business interactions. If you have any questions about our privacy policy or would like to adjust your personal information, you can always reach out to us at privacy@eighteenb.com.
Your personally identifiable information (name, address, email, phone) is collected through standard business proceedings (orders, customer interaction), marketing outreach (surveys, promotions, newsletter signup), and 3rd party marketing partners. We share your personally identifiable information only with select 3rd party partners and our parent company, Bolt Threads, Inc, for our standard business proceedings and marketing functions.
Non-personal information (IP address, browser data, etc.) is collected automatically by our website service, and is used solely for analytical purposes. We use 3rd party services such as Google Analytics to collect and process data, to improve the quality of our website and outreach.
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
We may disclose customer information in the event of a merger, acquisition, or bankruptcy.
We reserve the right to disclose customer information as required by law.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us at privacy@eighteenb.com:
  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Orders
We request information from you on our order form. To buy from us, you must provide contact information (such as name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
Cookies
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Updates
Our Privacy Policy may change from time to time and all updates will be posted on this page. If you have questions regarding our privacy policy contact us at privacy@eighteenb.com.
RIGHTS OF CALIFORNIA RESIDENTS
Scope of this Privacy Notice
This privacy notice describes the personal information we collect or process about California residents in connection with our services and catalog, how we use, share, and protect that personal information, and what your rights are concerning personal information that we collect or process.
In this privacy notice, “personal information” has the same meaning as under the California Consumer Privacy Act (CCPA), California Civil Code Section 1798.83: information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal information does not include information that has been de-identified or aggregated.
Personal Information We Collect and Share, and For What Purpose
In the past 12 months, we have collected and shared personal information from visitors in the following circumstances when they interact with our services and catalog, as described in detail above:
  • Contact information
  • Information Collected Using Cookies and Web Technologies
  • Information Related to Use of our Services and Catalog
  • Information shared with our Service Providers
  • Information disclosed in connection with Business Transactions
  • Information Disclosed for Our Protection and the Protection of Others
As described in detail above, we use your personal information for a variety of purposes to operate, assess activity on, and improve the performance of our services and catalog, including the following:
  • To administer and provide the Site
  • For research and development
  • To communicate with you about our Services and Catalog
  • To market, promote, and drive engagement with our Services and Catalog
  • For Customer support
  • For safety and security
  • To protect our legitimate business interests and legal rights
Except as described in detail above, we will not share with third parties information about you without your consent.
We do not share your personal information with third parties for third party marketing purposes.
Your Rights as a California Resident
Under California law, users who are California residents have specific rights regarding their personal information. These rights are subject to certain exceptions described below. When required, we will respond to most requests within 45 days unless it is reasonably necessary to extend the response time.
Right to Disclosure of Information
You have the right to request that we disclose certain information regarding our practices with respect to personal information. If you submit a valid and verifiable request and we confirm your identity and/or authority to make the request, we will disclose to you any of the following at your direction:
  • The categories of personal information we have collected about you in the last 12 months.
  • The categories of sources for the personal information we have collected about you in the last 12 months.
  • Our business or commercial purpose for collecting that personal information.
  • The categories of third parties with whom we share that personal information.
  • The specific pieces of personal information we collected about you.
  • If we disclosed your personal information to a third party for a business purpose, a list of the personal information types that each category of recipient received.
Right to Delete Personal Information
You have the right to request that we delete any of your personal information collected from you and retained, subject to certain exceptions. Upon receiving a verified request to delete your personal information, we will do so unless otherwise authorized by law.
How to Exercise these Rights
You may submit a verifiable consumer request to us for disclosure or deletion of personal information by clicking here privacy@eighteenb.com
Alternatively, you may call us at (844) 337-1961
We will respond to verifiable requests for disclosure or deletion of personal information free of charge, within 10 days of receipt.
Any additional information you provide will be used only to verify your identity and not for any other purpose.
You may designate an authorized agent to make requests on your behalf. You must provide an authorized agent written permission to submit a request on your behalf, and we may require that you verify your identity directly with us. Alternatively, an authorized agent that has been provided power of attorney under Probate Code sections 4000-4465 may submit a request on your behalf.
Right to Opt Out of Sales of Your Personal Information
You have a right to opt-out of the sale of your personal information. You may, at any time, direct businesses that sell your personal information to third parties not to sell your personal information.
We do not sell your personal information and therefore do not provide any mechanism for you to exercise the right to opt out.
Right to Non-Discrimination
You have the right not to be discriminated against for the exercise of your California privacy rights described above.
Minors
We do not knowingly collect or maintain the personal information of children under 13. If we learn that we have collected any personal information of a child under 13, we will delete that information from our files as quickly as possible.